Job Description:

· We are seeking a highly motivated and skilled Desktop Technician to provide on-site and remote technical support to our employees.

· The ideal candidate will be responsible for resolving a wide range of hardware and software issues, ensuring minimal disruption to business operations.

· This role requires excellent problem-solving abilities, strong communication skills, and a commitment to providing outstanding customer service.

· Provide first-level and second-level technical support for all hardware and software issues via phone, email, and in-person assistance.

· Install, configure, and maintain desktops, laptops, printers, and other peripheral devices.

· Troubleshoot and resolve issues related to operating systems (e.g., Windows 10, Windows 11), common business applications (e.g., MS 365), and network connectivity.

· Respond to and manage support requests in the IT ticketing system, ensuring timely and effective resolution.

· Maintain an accurate inventory of all IT equipment.

· Assist with new employee onboarding by setting up workstations and providing initial technical orientation.

· Escalate complex issues to the appropriate IT team or senior staff when necessary.

Requirements:

· Proven experience in a desktop support or helpdesk role.

· Strong knowledge of Windows 10 and Windows 11 operating systems.

· Proficiency in MS 365 applications (e.g., Outlook, Word, Excel, Teams).

· Experience with Active Directory for user and group management.

· Familiarity with remote support tools and ticketing systems (e.g., Jira, ServiceNow).

· Excellent communication, interpersonal, and customer service skills.

· Ability to work independently and as part of a team.

· Strong organizational and time-management skills.

· High School Diploma or equivalent.